COVID-19 | Resources and Research for DMA West Members and Your Local Partners

In addition to working with your respective State Offices of Tourism, look to these organizations and firms for information as we address issues associated with the coronavirus crisis.

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How to Reach Us During the “Stay at Home” Order

DMA West’s staff office is located in California. In accordance with the California Governor’s Executive Order that went into effect March 19 at 11:59 p.m., DMA West staff members are working remotely until otherwise advised. During this time, we will not have access to live telephone answering. The best way to reach us is via email at You may leave us a voice message at 916-443-9012. Messages may take up to 24 hours to receive a response. Thank you.
Kudos to DMA West members for their messaging during this public health crisis (as appropriate to their respective destinations). Portions of several messages: 

“Right now, we’re working to be the encouraging, and rallying, voice for our remarkable community. I’ve never seen a community will stronger than ours, but even the strongest will can use a boost -- and even the strongest will sometimes falters. We’re going to share good things (and we all know from experience that there will be many good things). We’re going to help get good things going (keep an eye on our social media). It’s not complicated. We need each other. And we already know we can depend on each other. Right now, we are also working so that we will be ready to go full speed ahead (and then some) when this is over. Because it will be over. And when it is, tourism will be the vehicle of recovery -- the driving force that sees us back to our feet.”
“We ask you to respect our community and this request to stay home for now. If we all work together to do the right thing during this public health crisis, we’ll all be able to enjoy [destination] in a responsible and respectful way sooner rather than later.”
“We want you to visit on your terms, and when you and your family and friends want to and feel comfortable traveling to [destination]. Know that we’ll be here and ready to welcome you with open arms and the genuine hospitality our community is known for since day one. It’s what we are and it’s what we do.”
“The well-being of our community, visitors and guests is our number-one priority and we urge everyone to take the necessary precautionary measures. We hope you are inspired to explore [destination] and look forward to seeing you when the time is right.”

2020 Tech Summit - Cancellation Message

In the interest of addressing the health and safety concerns of member delegates, speakers and vendor partners related to attending the 2020 Tech Summit & Vendor Showcase, we have decided not to move forward with the Tech Summit in late March. We are currently considering a number of potential alternatives and will update you as those decisions are made by the Board of Directors.

Full Message

New Study Underway in 2020!

The DMA West Education & Research Foundation has partnered with Destination Analysts to assist DMOs in developing a profile of travelers who use DMO-published official Visitor Guides and estimate the Return on Investment these official Visitor Guides bring to their respective communities. 

In addition to study participant fees and Foundation grants, the DMA West Foundation is pleased to report that a portion of the study will be underwritten by Miles Partnership as the Presenting Sponsor for this study.

Please contact DMA West Foundation staff with any questions about the study at


Ask it or answer it!

We are excited to introduce DMA West's newest member service -- EXCHANGE -- the online community for western destination marketers.

EXCHANGE is the best space to participate in in-depth discussions and receive feedback and resources from your professional peers. Employees who work for DMA West member DMOs are encouraged to participate in DMA West's EXCHANGE.

Join the exchange
Ask or answer a question.
Share strategies and best practices with your DMO industry colleagues.
Active participants create a thriving online community.

Let's Get Started

  • Employees from DMA West-member DMOs are welcome to access the EXCHANGE discussionsite.
  • Are you an employee from a DMA West-member DMO ready to join this online community?
  • When you create your account, please use your real name in the "Username" field (First name Last name). Also, you must use a valid DMO email address.

Create Your EXCHANGE Account

Once your account is created and approved by DMA West staff, you will receive an approval notification for your EXCHANGE participation. At that time, log in and click on your name above the "New Discussion" button (left panel). Then, click on the arrow next to the head silhouette icon (far right - across from your name) which will bring up the "Edit Profile" option. In this section, you may add your profile image and set your "Notification Preferences" and "Category Notifications."

If you need assistance at any step in the process, contact DMA West staff at 916.443.9012 or Welcome to EXCHANGE.

Mesa, Arizona, Becomes First-ever Autism Certified City in U.S.

Visit Mesa Rolls Out the Welcome Mat to the Autism Community, Invites Visitors from Across the Country

Mesa is the first-ever Autism Certified City in the U.S. designated by the International Board of Credentialing and Continuing Education Standards (IBCCES), raising the profile of the East Valley city to millions of individuals with autism and millions of annual travelers impacted by autism. The innovative initiative is expected to raise the national profile of the city and inject a new source of visitor dollars to the region.

The nearly year-long effort behind the autism designation was launched by Visit Mesa to encourage businesses to participate in specialized autism training geared toward executives and front-facing hospitality and service staff to better recognize Autism Spectrum Disorder (ASD) and serve the needs of ASD travelers from the planning stages of a vacation to when they arrive in the destination, and throughout their stay. Marc Garcia, Visit Mesa’s CEO, ignited the effort after his 6-year-old son’s autism diagnosis.

“With Visit Mesa leading the charge, Mesa, Arizona, is rolling out the welcome mat for individuals on the autism spectrum,” said Mayor John Giles. “We commend Marc Garcia and the staff at Visit Mesa for their vision.”


Mesa Mayor John Giles (left) and Visit Mesa CEO Marc Garcia celebrate Mesa, Arizona, being named the first-ever Autism Certified City in the U.S., raising the profile of the city to millions of individuals with autism. Mesa has rolled out the welcome mat to the autism community. Photo Credit: Rick D’Elia.

The effort was immediately embraced by other city factions including the Mesa Chamber of Commerce and numerous nonprofit organizations. More than 500 Mesa Parks, Recreation and Community Facilities employees and 1,200-plus Mesa Police Department public safety and law enforcement officers are fully committed to autism certification training. To date, nearly 4,000 community members have completed or committed to the autism certification – and that number is growing!

In total, almost 60 businesses and organizations in Mesa and the surrounding area completed autism certification training, and are now each deemed a Certified Autism Center by IBCCES, such as Jake’s Unlimited, AZ Goat Yoga, i.d.e.a. Museum, Arizona Museum of Natural History, Mesa Arts Center, Main St. Bar and Grill and Escape Rooms Mesa. See a complete list here:

In April 2019, IBCCES named Visit Mesa the country’s first-ever destination marketing organization designated as a Certified Autism Center.

“Visit Mesa is a national change agent in the travel industry. We’ve always been entrepreneurial and innovative in the ways we respond to the needs of our regional visitors. Autism training and certifications are the latest example,” said Marc Garcia, president & CEO of Visit Mesa. “Our goal is to ensure individuals with autism and their families enjoy an ideal vacation in Mesa, Arizona. As a parent of a child diagnosed on the spectrum, not only is inclusivity the right thing to do, it makes business sense.”

IBCCES announced Mesa’s designation at the Mesa Arts Center on November 18, 2019.

Dr. Kerry Magro, an award-winning professional speaker, best-selling author and autism consultant to the upcoming HBO series, “Mrs. Fletcher,” served as the event’s keynote speaker, presenting a talk called, “Defining Autism: from Nonverbal to Professional Speaker.”

“Growing up from my earliest days of severe autism, public outings and traveling were not often an option available to me and my family. I’m now happy to see today, though, that groups such as IBCCES & Visit Mesa are steering the way to a more inclusive environment for all our families,” Magro said. “When I heard of Marc Garcia’s story of supporting his son on the autism spectrum, I was close to tears. We often say it takes a village and people like Marc make a true difference for this community.”

Mesa’s efforts have rubbed off on neighboring towns. The Town of Queen Creek is pursuing autism certification. Queen Creek’s Fire Department recently signed on and their Parks and Recreation Department has already completed the training to earn the Certified Autism Center designation.

Nearly 4,000 community members have completed or committed to autism certification. The Thibault family (shown above) from New York visited Mesa to audit businesses and organizations that underwent autism training.

IBCCES’ comprehensive, evidence-based process includes educational training and knowledge assessments of common behaviors and sensory considerations associated with Autism Spectrum Disorder. Some businesses also participated in IBCCES audits to further improve experiences for individuals with autism.

More than 32 million individuals with autism and their families travel each year, according to IBCCES’ data. More than $262 billion is spent on autism-related services in the U.S. each year, according to IBCCES. Autism affects a significant number of people as ASD is at a 600 percent increase year after year, according to the Centers for Disease Control & Prevention.

Visit Mesa has big plans to promote local hospitality opportunities. Participating businesses are included in a variety of planned Visit Mesa marketing opportunities such as:

  • Autism Travel Guide, a helpful travel planning resource featuring all Mesa-area Certified Autism Centers
  • National awareness campaign featuring new advertising themes promoting ASD travel
  • Dedicated online presence on, a free online resource for parents
  • Autism-Certified travel planning portal on the new website
  • Featured location on the geocaching app featuring Mesa and promoted to ASD travel community

For almost 20 years, IBCCES has been the industry leader in autism training for licensed healthcare professionals and educators around the globe. Florida-based IBCCES created training and certification programs after recognizing that many families with children who have special needs have limited travel options.

“IBCCES certifies organizations around the globe,” said Myron Pincomb, IBCCES Board Chairman. “Mesa, Arizona, stands out for the drive of its leaders and the commitment, passion and engagement of the business community. We're proud to say that through this partnership and the IBCCES certification, individuals with autism or sensory sensitivities can feel confident they will have a positive experience in Mesa.”




Weekly Coronavirus Industry Update Webinar

Wednesday, April 8
8:30 a.m. Pacific Time
Courtesy of Destinations International
Sign up for another Coronavirus Industry Update Webinar. Panelists and topics will be announced.
Register Today

STR Weekly Webinar on Thursdays on Hotel Performance Analysis

Join Jan Freitag, STR’s Senior VP of Lodging Insights, for a quick-hitting weekly webinar focused on the most recently processed week of hotel performance data for the U.S. and Canada. STR will cover national numbers as well as the key markets to show the most significant performance fluctuations as COVID-19 concerns broaden. 

Thursday, April 2
1:00 p.m. Pacific Time

Register Today

Thursday, April 9
1:00 p.m. Pacific Time

Register Today

Thursday, April 16
1:00 p.m. Pacific Time

Register Today

Newsnotes - December 2019



The 5 things that keep today’s DMO CEOs up at night

Just as the role of the DMO is evolving, so too is the role of the CEO (and many other positions) within destination marketing and management organizations. Over the summer, Chris Fair, President of Resonance Consultancy, facilitated a panel discussion among the CEOs of the DMOs in Aspen, Los Angeles, San Francisco, and San Diego at the DMA West Leadership Summit and picked their brains as to what they saw as the key issues and opportunities for their destinations in the years to come. They discussed the new and emerging issues each of their destinations are facing. Based on the conversation, it seems that there are five key themes that are top of mind for these CEOs as they lead their destinations into the future. You can read about the five things that keep DMO CEOs up at night here.


West Coast Travel Facts aims to provide travelers with the most current information for California, Oregon and Washington so they can make informed decisions when planning trips to those states. The West Coast Tourism Recovery Coalition aims to raise public awareness about hundreds of communities that rely on tourism. Following disasters, the coalition will provide the latest resources and information to encourage travelers to return to these communities and aid recovery.

Learn More